Shipping policy

Shipping Policy

Shipping Carriers

Orders will be delivered via Yamato Transport, Sagawa Express, Japan Post, or other designated carriers.
Please note that we do not accept requests for specific carriers.

Shipping Areas

Australia
Canada
France
Germany
Hong Kong SAR
Indonesia
Italy
Japan
Malaysia
Norway
Singapore
Taiwan
Thailand
Vietnam
United States

Shipping Fees

Shipping fees are approximately as follows:

Australia – approx. 28.85 AUD
Canada – approx. 29.00 CAD
France – approx. 20.00 EUR
Germany – approx. 20.00 EUR
Hong Kong SAR – approx. 153 HKD
Indonesia – approx. 300,000 IDR
Italy – approx. 20.00 EUR
Japan – 1,000 JPY
Malaysia – approx. 70.17 MYR
Norway – approx. 230.00 NOK
Singapore – approx. 26 SGD
Taiwan – approx. 625 TWD
Thailand – approx. 560 THB
Vietnam – approx. 511,500 VND
United States – approx. 65 USD

Shipping costs may vary slightly depending on exchange rates and delivery conditions.

Delivery Time

As our products are made-to-order, shipping will generally take 1months after order confirmation.
Please note that we do not ship on weekends, public holidays, year-end, or during long holiday periods.

Import Duties and VAT

Depending on the destination country, import duties and VAT/GST may be charged when the package arrives in your country. These charges are determined by local customs authorities and are the responsibility of the buyer.

Below is an approximate guideline for VAT/GST and import duties in each region:

Taiwan – VAT 5% / Import duty approx. 2.5–5%
Philippines – VAT 12% / Import duty approx. 1–3%
Malaysia (Kuala Lumpur) – SST 10% / Import duty 0%
Thailand (Bangkok) – VAT 7% / Import duty approx. 10%
Indonesia (Jakarta) – VAT 11% / Import duty approx. 5–10%
Vietnam – VAT 10% / Import duty approx. 5%

France – VAT 20% / Import duty approx. 2.7–3.7%
Germany – VAT 19% / Import duty approx. 2.7–3.7%
Spain – VAT 21% / Import duty approx. 2.7–3.7%
Italy – VAT 22% / Import duty approx. 2.7–3.7%
Portugal – VAT 23% / Import duty approx. 2.7–3.7%
Bulgaria – VAT 20% / Import duty 0%

Norway – VAT 25% / Import duty 0% (HS Code: 9506.99.03)
New Zealand – GST 15% / Import duty approx. 5%

Australia – GST 10% / Import duty approx. 0–5%
Canada – VAT/GST approx. 5–15% depending on the province / Import duty 0%
United States – State tax only / Import duty approx. 2.5–4%

Taxes and duties are not included in the product price or shipping cost and must be paid by the customer if charged by customs.

Actual tax rates may vary depending on customs regulations, declared value, and local policies.

Delivery Date/Time Requests

Currently, we do not accept requests for specific delivery dates or times.

Delays in Delivery

Delivery may be delayed due to weather, traffic conditions, natural disasters, or other unforeseen circumstances. Thank you for your understanding.

Long Absences / Incorrect Address

If an order is returned to us due to long-term absence or incorrect/incomplete address details, the cost of reshipment will be borne by the customer.

Customs Duties & Import Taxes

For international shipments, customs duties, import taxes, and clearance fees may be charged by the customs authorities of the destination country. These fees are the responsibility of the customer.

The amount of such fees varies by country or region.
In most cases, payment is requested by the delivery carrier upon arrival.
Some countries may exempt low-value imports from taxes, depending on local regulations.
Please note that customs duties and import taxes are non-refundable, even if the product is returned or refused at delivery.

We recommend checking with your local customs office for the most up-to-date information before placing an order.