Legal notice

Notation Based on the Act on Specified Commercial Transactions

Seller
Silkmaster Co., Ltd. (Example)

Responsible Manager
Akira Totsuka

Address
5-16-10 Sena, Aoi-ku, Shizuoka-shi, Shizuoka 420-0911, Japan

Telephone Number
+81-54-265-2111
For inquiries, please contact us by email at the address below.

Email Address
muraki-s@silkmaster-sb0214.com

Sales Price
As listed on each product page

Additional Costs

Consumption tax
Shipping fee (Flat rate: 1,100 JPY nationwide / Free shipping for orders over 20,000 JPY, etc.)
Bank transfer fees (customer’s responsibility)

Payment Methods

Credit card
Bank transfer
Convenience store payment
PayPay / LINE Pay / Others

Payment Deadline
Please complete payment within 7 days after order confirmation. Orders not paid within this period may be canceled.

Delivery Time
Products will be shipped within 7 business days after payment confirmation.
For made-to-order or pre-order items, please check the delivery time indicated on each product page.

Returns, Exchanges, and Cancellations

Returns and exchanges are not accepted unless the product is defective.
In case of defective items or incorrect deliveries, please contact us within 7 days after receipt. We will promptly handle the issue.
Cancellations due to customer’s convenience are generally not accepted.

Return Shipping Costs

In cases of defects or incorrect deliveries, shipping costs will be covered by us.
In all other cases, customers are responsible for return shipping fees.