I am currently traveling in Japan. Can you deliver to my hotel?

At silkmasterSB, we often receive inquiries from people traveling in Japan saying, "I want to receive my favorite skateboard or art deck while I'm in Japan!"

in conclusion--

✔ Hotel delivery is available.

During domestic travel or sightseeing in Japan,
We can deliver your luggage to your hotel or the front desk of your accommodation.

Here, we have a system in place to ensure that overseas customers can receive their items with peace of mind.
We will explain the procedure, points to note, and hotel delivery process in an easy-to-understand manner.

[Information required when picking up at the hotel]

If you are picking up your luggage at the hotel, please be aware of the following:

✔ ① Guest name (must match the name on the reservation)

Example: John Smith (Hotel reservation name)
*It doesn't matter whether you write it in Japanese or English.

✔ ② Hotel name

Example: Shibuya Excel Hotel Tokyo

✔ ③ Hotel address

Example: Dogenzaka OOO, Shibuya-ku, Tokyo

④ Check-in date and check-out date

The hotel will be able to handle the pickup smoothly.

⑤ Please write "I would like to keep this at the front desk."

Many hotels offer luggage storage at the front desk.

[Delivery days]

Since this is made to order, it generally takes approximately 5 days to manufacture and 1 to 3 days for delivery after shipping .

Tokyo hotels → 1 day after shipping

Kansai region (Osaka, Kyoto, etc. ) - 1-2 days from shipping

Hokkaido and Okinawa : 2-3 days from shipping

The more time you have to stay, the more secure you will be.

[Shipping method]

・Yamato Transport or Sagawa Express

-Tracking number available

・You can pick it up at the front desk after arriving at the hotel

・Time slots can be specified (depending on the region)

・Delivered in a 120 size special box *Varies depending on the number of items ordered

Packaging is designed to keep your skateboard well protected.

[Important Notes (Must Read)]

Hotel pick-up rules may vary.

In rare cases, it may not be possible to receive the package, so it is best to check with the hotel in advance.

If the guest name does not match, you may not be able to receive the item.

Please make sure the name on the reservation and the addressee on the package are the same.

[This service is recommended for the following people]

・I want to purchase an art deck while traveling in Japan.

・I want to receive it at the hotel before returning home

・It would be helpful if I could receive my luggage while sightseeing

Many overseas customers use this method!

【summary】

Hotel delivery is possible

・If you have the guest name, hotel name, and stay date, it will arrive without any problems.

・It's a good idea to allow 5-7 days for production and delivery.

・Many overseas travelers use it

You can safely welcome your art deck even while traveling.
If you have any questions, please feel free to contact us!